What We Do
Direct Contact Service Professional (DCSP) Certification
Provided in conjunction with the National Customer Services Association
Through the National Customer Services Association (NCSA), Goodwill provides training and support for students to earn their Direct Contact Service Professional (DCSP) Certification as a Direct Contact Service Professional. This designation is designed for direct contact employees, including customer service representatives, call center staff, and more.
The NCSA training focuses on pertinent topics such as:
- Customer interaction
- Communication
- Rapport and,
- Relationship building.
All Classes will be held:
Monday through Friday
Time: 8:00 AM – 12:00 PM
Registration Deadline: February 19
Class: March 3 – March 21
Registration Deadline: May 21
Class: June 2 – June 20
Registration Deadline: July 30
Class: Aug 11 – Aug 29
Registration Deadline: September 3
Class: September 15 – October 3
Registration Deadline: November 19
Class: December 1 – December 19
Get Started Today!
The Artemis Institute
The Artemis Institute equips individuals with the skills needed for the rapidly changing job market. Partnering with local tech companies, the Institute offers cutting-edge training in fields like AI, robotics, and 3D printing. With a mix of hands-on and virtual learning, students are prepared for the well-paying careers of today and the future, continuing Goodwill’s 128-year legacy of service to Kansans and Missourians.
