What We Do

Direct Contact Service Professional (DCSP) Certification

Provided in conjunction with the National Customer Services Association

Through the National Customer Services Association (NCSA), Goodwill provides training and support for students to earn their Direct Contact Service Professional (DCSP) Certification as a Direct Contact Service Professional. This designation is designed for direct contact employees, including customer service representatives, call center staff, and more.

The NCSA training focuses on pertinent topics such as:

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The Artemis Institute

The Artemis Institute equips individuals with the skills needed for the rapidly changing job market. Partnering with local tech companies, the Institute offers cutting-edge training in fields like AI, robotics, and 3D printing. With a mix of hands-on and virtual learning, students are prepared for the well-paying careers of today and the future, continuing Goodwill’s 128-year legacy of service to Kansans and Missourians.

Questions about DCSP Courses?

Please contact Goodwill’s Employment Services by calling or texting us at (816) 842-7425 with any questions or comments, and we look forward to hearing from you!