Cisco Certified Support Technician
Earn an Industry Recognized Credential for Free
Networking technology powers the Internet. Networks make it possible for us to use social media, streaming services like Netflix, ride-hailing services like Uber, and much more. Put simply, networks are critical for every industry, which is why demand for networking skills keeps rising. A strong foundational knowledge of networks can lead to a successful career in IT.
This Networking Essentials course, through Cisco Networking Academy, prepares you for the entry-level Cisco Certified Support Technician (CCST) Network certification and entry-level roles such as Network Support Technician, Entry-level Help Desk Technician, or IT Support Specialist. You will learn how networks operate, including the devices, media, and protocols that enable network communication. Develop key skills so you can perform basic troubleshooting using effective methodologies and help desk best practices.
Cover a Wide Range of Subjects
Standards & Concepts
- Identify the fundamental conceptual building blocks of networks.
- Differentiate between bandwidth and throughput.
- Differentiate between LAN, WAN, MAN, CAN, PAN, and WLAN.
- Compare and contrast cloud and on-premises applications and services.
- Describe common network applications and protocols.
Addressing & Subnet Formats
- Compare and contrast private addresses and public addresses.
- Identify IPv4 addresses and subnet formats.
- Identify IPv6 addresses and prefix formats.
Endpoints & Media Types
- Identify cables and connectors commonly used in local area networks.
- Differentiate between Wi-Fi, cellular, and wired network technologies.
- Describe endpoint devices.
- Demonstrate how to set up and check network connectivity on Windows, Linux, Mac OS, Android, and Apple iOS.
Infrastructure
- Identify the status lights on a Cisco device when given instruction by an engineer.
- Use a network diagram provided by an engineer to attach the appropriate cables.
- Identify the various ports on network devices.
- Explain basic routing concepts.
- Explain basic switching concepts.
Diagnosing Problems
- Demonstrate effective troubleshooting methodologies and help desk best practices, including ticketing, documentation, and information gathering.
- Perform a packet capture with Wireshark and save it to a file.
- Run basic diagnostic commands and interpret the results.
- Differentiate between different ways to access and collect data about network devices.
- Run basic show commands on a Cisco network device.
Security
- Describe how firewalls operate to filter traffic.
- Describe foundational security concepts.
- Configure basic wireless security on a home router (WPAx).
All Classes will be held:
Monday through Friday
9:00 AM – 12:00 PM
Registration Deadline: April 17
Orientation Date: May 1
Class Dates: May 4 – June 12
Registration Deadline: Oct 9
Orientation Date: Oct 23
Class Dates: Oct 26 – Dec 11
Our CCST course is held at the Goodwill Mission Support Center:
800 E 18th St.
Kansas City, MO
Participants must be 18+.
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