MOKAN Goodwill is committed to the health and safety of our employees, donors, customers, students, program participants, and community members. Our internal Pandemic Response Team is closely monitoring news reports and information from the World Health Organization, Centers for Disease Control and local health officials. As we develop further processes to reduce the risk of illness these plans will be shared internally via this web page, our Agency's SharePoint page, and other communication channels including email messages, voicemail messages, and opt-in text messages.



All MOKAN Goodwill stores and donation centers will be closed, effective Saturday, March 21st, until further notice to support public health efforts to prevent the spread of COVID-19. We apologize for this inconvenience.

To learn more about Goodwill's current efforts, please visit:

About COVID-19 



At this time, we ask that all employees refer to the CDC posters that our risk management team has posted in work areas and restrooms in our facilities. Washing hands at key times with soap and water is one of the most important steps you can take to get rid of germs and avoid spreading germs to those around you. All employees should frequently wash hands with soap and water for at least 20 seconds per wash. If soap and water are not available, use hand sanitizer that is at least 60 percent alcohol.

Follow Five Steps to Wash Your Hands the Right Way 
  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.




While we continue to evaluate recommendations from health officials we urge employees to follow best practices to reduce the risk of getting sick. Many of these tips are similar to reducing the spread of the flu.

  • Follow respiratory etiquette and hand hygiene. The CDC recommends sick employees cover their noses and mouths with a tissue or their arm when coughing or sneezing. 
  • Sick employees are encouraged to stay home. 

            The CDC recommends staying home for at least 24 hours when showing symptoms of acute respiratory illness.

  • If employees come to work, separate sick employees from others and send home those who are sick.
  • Wear gloves and perform routine environmental cleaning more often than normal.

            Consider hourly cleaning of frequently touched surfaces, while wearing gloves.

  • If you are traveling, please check the CDC website for travel tips.
            Call your doctor or health care provider if you become sick.

Employee News 

Talk to a medical provider within 15 minutes in the HealthJoy app. Don't wait in a germ-infested waiting room or for days to get an appointment. Don't even bother putting on pants. It's the fastest way to get medical help - anytime, anywhere. They can even write you a prescription.

You and your family have access for free.


Blue Cross Blue Shield Association (BCBSA) announced ON MARCH 11 that its network of 36 independent and locally-operated BCBS companies will waive prior authorizations and increase coverage for COVID-19. BCBS will also increase access to prescription drugs, enhanced telehealth and other clinical support systems. These decisions apply to BCBS fully insured group and individual business and will remain in place until May 15, 2020, at which time Blue KC will re-evaluate.
  • The COVID-19 diagnostic test will be covered consistent with CDC guidance related to COVID-19, with no cost share to the member.*
  • Prior authorizations will be waived for diagnostic tests and for covered services that are medically necessary and consistent with CDC guidance if diagnosed with COVID-19. Blue KC will also make dedicated clinical staff available to address inquiries related to medical services, ensuring timeliness of responses related to COVID-19.*
  • Early medication refill limits will be waived on 30-day prescription maintenance medications (excluding opioids and controlled substances). This is consistent with the CDC recommendation to have a one-month supply of medication on hand. Member cost-sharing will apply as normal.*
  • Blue KC Virtual Care costs will be waived for members until May 15, 2020, at which time Blue KC will re-evaluate. Virtual visits allow doctors to monitor members 24/7 at home, minimizing the spread of infection. Our virtual care doctors have undergone additional training for COVID-19. The Blue KC Virtual Care app is currently available on the Apple App Store and Google Play or at Blue KC Virtual Care offers same- or next-day therapy appointments to help ease anxiety about coronavirus (wait times could vary due to increased usage). *


MetLife – Short Term Disability

  • MetLife is required to evaluate each claim in accordance with the terms of the policy, and the evaluation for the Corona Virus will be the same as it is for any other sickness or injury disability claim. If a member is simply quarantined because of exposure, but not diagnosed, this would unlikely satisfy the definition of disability in the plan. If the member is quarantined and diagnosed with the virus, the claim will be processed per the plan guidelines.

Family Medical Leave 


For the most up-to-date information regarding COVID-19,

please visit the following websites:


World Health Organization

Centers for Disease Control and Prevention

Missouri Department of Health & Senior Services (

Kansas Department of Health & Environment (


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